Accredited HMOs

AON Insurance & Reinsurance Brokers, Inc.
Asian Life & General Assurance Corp.
Avega Managed Care, Inc.
Carewell Health Systems, Inc.
Caritas Health Shield, Inc.
Coco Life Health Care (United Coconut Planters Life Assurance Corp.)
Eastwest Healthcare, Inc.
Fortune Medicare, Inc.
Generali Life Assurance Philippines, Inc. (GLAPI)
Getwell Health Systems, Inc.
Health Delivery Systems, Inc. (Flexicare)
Health Maintenance, Inc. (HMI)
Health Plan Philippines, Inc. (HPPI)
Healthway (Medi-access)
Insular Healthcare, Inc.
Intellicare
Kaiser International Health Group, Inc.
Maxicare Healthcare Corp.
MedAsia Healthcare System Philippines, Inc.
MediCard Philippines, Inc.
Medicare Plus, Inc.
Medilink Network, Inc.
Medocare Health Systems, Inc.
Metrocare Health Systems, Inc.
Pacific Cross Healthcare, Inc.
Philhealth Care, Inc.
Star Healthcare Systems, Inc.
Value Care Health Systems, Inc.

For HMO concerns, visit our HMO Concierge at the 2nd Floor of our Medical Arts Building.

Rooms

Hospital Information

ADMISSION

Adavance Scheduling of Admission
If your hospitalization was scheduled in advance, your doctor will notify you of your admission date and what time to arrive. Your doctor may also
schedule outpatient medical tests such as laboratory studies or X-rays which will be performed in the hospital prior your admission with us. Results of the tests are expected to be ready in a weeks time and patients are requested to bring the results of the tests upon admission.
If you must cancel or re-schedule your admission, please contact your doctor as soon as possible.
Note that the hospital reserves the right to cancel a reservation to give way to critical and emergency cases.

HEALTH INSURANCE (HMO CARDHOLDERS)
On the day of admission, patient must proceed first to HMO FOR IN-PATIENT SPECIALIST for the review of your benefits, coverage as well as secure approval from your health insurance provider. After which, you will then be endorsed to an Admitting Personnel to fill-up forms needed for your admission.
DLSMC will bill your health insurance company directly. Any amount of the hospital bill in excess of the approved coverage by the health insurance will be billed directly to the patient and must be settled upon receipt of discharge order from the doctor.
If you have questions or concerns regarding your benefits or coverage, ask the HMO For In-Patient Specialist on how can you get in touch with the representative of your health insurance company.
For other financial concerns, you may seek assistance from our Financial Services Department located at the Ground Floor of the Hospital or call them at local 7107

Admission Process
For Direct Admission
Upon arriving to DLSMC for admission, go to our Admitting Section to accomplish the following:
•Present Admitting Order issued by your doctor.
•Completely fill-out all the necessary information being asked in the Patient Information Form. Please note that all information of our patient is treated with utmost confidentiality in accordance to the ______________________
•Admitting Staff will briefly discuss to the patient the types of accommodation we offer and ask patient his/her room of choice.
•If the preferred room is not available at the time of admission process, we will try to provide as soon as the requested room type becomes available.
•Patient must read and sign the consent form. In case a patient is unable to sign, a companion/relative shall be asked to sign the consent form in his/her behalf.

•An Admitting Kit & 1 pillow will be issued to patient
•An ID tag will be worn to the patient and should not be removed during the entire hospital stay.
•Patient will be escorted by the Admitting Personnel to the Nurse Station.
•The Nurse-On-Duty will first get the vital signs before bringing the patient to the assigned room.
For questions, please call our Customer Care at local 7133 or Admitting Office at locals 7112 & 7113.

Important Reminders :
•Room rate is charged full rate regardless of the time of admission.
•Any admission made before 8:00am is charged with 1 whole day rate and succeeding per day rate will be automatically charged at 12:00nn of the same day.

For Emergency Admission
•In absence of Admission Order from a doctor, patient must go first to Emergency Room (ER) for proper assessment. The ER Doctor-On-Duty will ask the patient for the name of the doctor of his/her choice and will be the one to issue Admission Order. If the patient has no preferred doctor, the ER Doctor may assign an attending physician to the patient.

DISCHARGE
•Cut off time for discharge is at 12:00NN. Charging of half-day rate only applies to discharges made before 5:00PM.
•Discharge Order must be secured from all the doctors of the patient during his/her confinement.
•Review all the instructions and home medication ordered by your doctor/s. Make sure to ask all questions like medications, diet and/or activities after discharge.
•the Patient Relations Officer will visit the patient before discharge to get feedback of the patient in relation to his/her hospital stay and will ask patient or its relative to answer our survey form (Patient Satisfaction Index).
•A Discharge Notice will issued by the Nurse Station which will be presented to the Billing Department for preparation and printing of final Statement of Account.
•Check all the items in your final Statement of Account and do not hesitate to ask the Billing Personnel if there are charges you don’t understand.
•Proceed to the Cashier for settlement of your Hospital Bill. Once paid, Cashier Personnel will issue the Official Receipt and a Gate Pass.
•Patient must check all his/her personal belongings which were brought during hospital stay. Pack everything and make sure nothing is left behind including the medications patient were given to take home with him/her.
•Once all personal things are packed and ready to go, a Nurse Aide will escort the patient to the Main Lobby of the Hospital and present the gate pass to the security guard.

For Direct Admission:

Upon arriving at De Los Santos Med for admission, please proceed to our Admitting Office and accomplish the following:

  • Present the Admitting Order issued by the patient’s doctor.
  • Completely fill-out all the necessary information/details on the Patient Information Form. Please know that all information will be treated with utmost confidentiality.
  • Our Admitting Staff will briefly discuss the different types of accommodations that we provide, and later confirm with the patient regarding his/her room of choice.
  • If the preferred room is not available at the time of admission process, we will try to provide it as soon as the requested room type becomes available.
  • All patients must read and sign the patient consent form. In case a patient is unable to sign, a companion/relative shall be asked to sign the form in his/her behalf.
  • An Admitting Kit & 1 pillow will be issued to each patient.
  • An ID tag will be worn by the patient and should not be removed during his/her entire hospital stay.
  • Patients will be escorted by an Admitting Personnel to the designated Nurse Station.
  • The Nurse-On-Duty will first get the patient’s vital signs before escorting him/her to the assigned room.

For inquiries about the process, please call our Customer Care Office at 723-0041 to 54 ext. 7133 or our Admitting Office at ext. 7112 & 7113.

Important Reminders :

  • Room rate will be charged full rate regardless of the time of admission.
  • Any admission made before 8:00am will be charged with 1 whole day rate and succeeding per day rate will be automatically charged at 12:00nn of the same day.

For Emergency Admission:

  • In absence of Admission Order from a doctor, patient must go first to Emergency Room (ER) for proper assessment. The ER Doctor-On-Duty will ask the patient for the name of the doctor of his/her choice and will be the one to issue Admission Order. If the patient has no preferred doctor, the ER Doctor may assign an attending physician to the patient.

 

If your hospitalization was scheduled in advance, your doctor will notify you regarding your admission date and what time to arrive. Your doctor may also schedule outpatient medical tests such as laboratory studies or X-rays, which will be performed in the hospital prior your admission. Results of the tests are expected to be ready in a weeks time and patients are requested to bring the results of the tests upon admission.

If you will cancel or re-schedule your admission, please contact your doctor as soon as possible.

Note that the hospital reserves the right to cancel a reservation to give way to critical and emergency cases.

VISITING HOURS
Visitors are welcome in DLSMC but are requested to make their visits brief and keep it in a small group of preferably maximum of 3 (?) persons. They must enter only at the Main Lobby or at the Basement of the Hospital and secure a Visitor’s Pass/Sticker form the guard. Visitors are asked to strictly follow the visiting schedule:
•9:00AM TO 12:00NN
•3:00PM TO 9:00PM

NOTE: Children ages 7 years old and below are not allowed in the patient’s room

THINGS TO BRING
Limit bringing items to only those that you need during your stay, like:
•Doctor’s Admission Order
•Government issued photo ID
•Result/s of medical test/s requested by your doctor in relation to your admission
•For Philhealth members, Claim Form 1
•For Senior Citizens & PWD, photocopy of your OSCA/PWD ID to avail of the government mandated discount
•Health insurance ID, if applicable
•List of medications (DO NOT bring the actual medicine)
•Toiletries (toothpaste, toothbrush, soap, shampoo & tissue are provided but you may want to bring your own
•Towel (a small face towel is also provided)
•Cash / credit cards
• other promotional cards if you wish to avail of the discounts

DIETARY SERVICES
BREAKFAST – 6:30AM TO 7AM
LUNCH – 11AM
DINNER – 5PM

As part of our quality healthcare approach, we at DLSMC also give importance with every patient’s nutrition. Your doctor may give instruction on the kind of diet we should serve to you based on your medical condition.
For proper guidance and counseling on food in-take of patients, a representative from Dietary and Nutrition Services will visit you.
If you have concerns or food modifications, call them at local 7118

LINEN AND HOUSEKEEPING SERVICES
Linen change is done everyday between 8am to 12nn. This includes changing of bed sheet, pillow cases, patient’s gown and other linens in the room that is provided by DLSMC

Housekeeping is scheduled to clean the room twice a day. In the morning between 6am to 10am and in the afternoon between 1pm to 3pm.

WASTE MANAGEMENT
YELLOW – HAZARDOUS
BLACK – NON-BIODEGRADABLE
GREEN – BIODEGRADABLE

CHAPLAIN
Chaplain is located at the 4th floor of the main hospital. Patients and guests are welcome to attend the mass at 12:15 in the afternoon, everyday except Saturdays.

Using of cellular phones and other wireless devices are allowed in most areas of the hospital except in areas that could interfere with the operation or affect the functionality of the medical equipment.

As courtesy to others, we request patients to observe proper telephone etiquette by limiting phone calls, speaking in a low voice and set the ringer to a discreet or vibrate mode.

As part of keeping our patients profile and records confidential, we strictly prohibit taking pictures within the hospital unless permitted by the person being photographed.

The Customer Care Department is dedicated in ensuring that our patients get the best quality service all throughout their stay. Our Patient Relations Officer visits the patients to know their feedback with their hospital experience.

We also encourage patients to try discussing their concerns first to the nurses or doctor. If the concern remains unresolved, a representative of Customer Care will find ways to achieve resolution and gather information as needed by the patient.

The Department is open Mondays to Saturdays from 8:00AM to 5:00PM. You may get in touch with them by calling locals 7133 & 8220 or send them an email at customercare@dlsmc.ph

As part of our quality healthcare approach, we at DLSMC also give importance with every patient’s nutrition. Your doctor may give instruction on the kind of diet we should serve to you based on your medical condition.

For proper guidance and counseling on food in-take of patients, a representative from Dietary and Nutrition Services will visit you.

If you have concerns or food modifications, call them at local 7118

  • Cut off time for discharge is at 12:00NN. Charging of half-day rate only applies to discharges made before 5:00PM.
  • Discharge Order must be secured from all the doctors of the patient during his/her confinement.
  • Review all the instructions and home medication ordered by your doctor/s. Make sure to ask all questions like medications, diet and/or activities after discharge.
  • the Patient Relations Officer will visit the patient before discharge to get feedback of the patient in relation to his/her hospital stay and will ask patient or its relative to answer our survey form (Patient Satisfaction Index).
  • A Discharge Notice will issued by the Nurse Station which will be presented to the Billing Department for preparation and printing of final Statement of Account.
  • Check all the items in your final Statement of Account and do not hesitate to ask the Billing Personnel if there are charges you don’t understand.
  • Proceed to the Cashier for settlement of your Hospital Bill. Once paid, Cashier Personnel will issue the Official Receipt and a Gate Pass.
  • Patient must check all his/her personal belongings which were brought during hospital stay. Pack everything and make sure nothing is left behind including the medications patient were given to take home with him/her.
  • Once all personal things are packed and ready to go, a Nurse Aide will escort the patient to the Main Lobby of the Hospital and present the gate pass to the security guard.

BILLING DEPT.
OPEN EVERYDAY:
Monday – Saturday 7am to 8pm
Sunday 7am to 6pm
loc. 7115 & 7178′

CASHIER
MAIN – 24 HOURS; loc 7109
ANCILLARY – 8AM to 4PM; loc. 7296

CREDIT & COLLECTION
Monday – Saturday 8PM to 5PM
loc. 7107

PHILHEALTH
Monday – Friday 8am to 5pm
loc. 7234

PCSO
Monday – Friday 8am to 5pm
loc. 7251

On the day of admission, a patient must first proceed to our HMO for In-Patient Specialist for the review of your benefits and coverage, as well as to secure approval from your health insurance provider. After which, you will then be endorsed to an Admitting Personnel to fill-up forms needed for your admission.

De Los Santos Med will bill your health insurance company directly. Any amount of the hospital bill in excess of the approved coverage by the health insurance will be billed directly to the patient and must be settled upon receipt of discharge order from the doctor.

If you have questions or concerns regarding your benefits or coverage, ask the HMO for In-Patient Specialist on how can you get in touch with the representative of your health insurance company.

For other financial concerns, you may seek assistance from our Financial Services Department located at the Ground Floor of the Main Hospital Building or call 723-0041 to 54 ext. 7107.

DEPARTMENT

LOC. NO.

ADMITTING7112 / 7113
BILLING7115
CASHIER7109
CUSTOMER CARE7133
DIETARY7118
HMO CONCIERGE (IN-PATIENT)7119
HMO CONCIERGE (OUT-PATIENT)8206
HOUSEKEEPING7143
NURSE STATION 2/F7270 / 8811
NURSE STATION 3/F7300 / 7340
NURSE STATION 4/F – A7450 / 7502 / 8812
NURSE STATION 4/F – B7460 / 7503

Creative Dishes is an eatery that offers a wide range of food options from breakfast, lunch, dinner and even snacks. It is located at the ground floor of Medical Arts Building. It is open daily from 7AM to 7PM from Mondays to Fridays and 7AM to 5PM on Saturdays and Sundays.

To know the menu-of-day, please call local 8108

For phone numbers of other Food Concessionaires:

  • Figaro – 8118
  • Frostea – 8116
  • Kambal Pandesal – 8112
  • Virginia’s Spoon – 8114
    These are all located at the G/F of Medical Arts Building.

A 7-Eleven branch is located at the Lower Ground level of the Main Hospital, beside the car entrance of the Medical Arts Building.

Automated Teller Machines (ATM) are located at the lobby of the Main Hospital.

Admitted patients are entitled to a 1 parking pass of Php50.00 (flat rate) per day that can be availed only to the PRO Parking Area located at the Main Hospital. To avail this, proceed first to the Admitting Office and ask for a parking ticket from the admitting personnel on duty.

Note: Discounted rate does not apply to the Medical Arts Building (MAB) parking area.

1. The patient has the right to considerate and respectful care irrespective of socio-economic status.
2. The patient has the right to obtain from his physician complete current information concerning his diagnosis, treatment and prognosis in terms the patient can reasonably be expected to understand. When it is not medically advisable to give such information to the patient, the information should be made available to an appropriate person in his behalf. H has the right to know by name or in person, the medical team responsible in coordinating his care.
3. The patient has the right to receive from his physician information necessary to give informed consent prior to the start of any procedure and/or treatment. Except in emergencies, such information for informed consent should include but not necessarily limited to the specific procedure and or treatment, the medically significant risks involved, and the probable duration of incapacitation. When medically significant alternatives for care or treatment exist, or when the patient requests information concerning medical alternatives, the patient has the right to such information. The patient has also the right to know the name of the person responsible for the procedure and/or treatment.
4. The patient has the right to refuse treatment/life – giving measures, to the extent permitted by law, and to be informed of the medical consequences of his action.
5. The patient has the right to every consideration of his privacy concerning his own medical care program. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. Those not directly involved in his care must have the permission of the patient to be present.
6. The patient has the right to expect that all communications and records pertaining to his care should be treated as confidential.
7. The patient has the right that within its capacity, a hospital must make reasonable response to the request of patient for services. The hospital must provide evaluation, service and/or referral as indicated by the urgency of care. When medically permissible a patient may be transferred to another facility only after he has received complete information concerning the needs and alternatives to such transfer. The institution to which the patient is to be transferred must first have accepted the patient for transfer.
8. The patient has the right to obtain information as to any relationship of the hospital to other health care and educational institutions in so far as his care is concerned. The patient has the right to obtain as to the existence of any professional relationship among individuals, by name who are treating him.
9. The patient has the right to be advised if the hospital proposes to engage in or perform human experimentation affecting his care or treatment. The patient has the right to refuse or participate in such research project.
10. The patient has the right to expect reasonable continuity of care; he has the right to know in advance what appointment times the physicians are available and where. The patient has the right to expect that the hospital will provide a mechanism whereby he is informed by his physician or a delegate of the physician of the patient’s continuing health care requirements following discharge.
11. The patient has the right to examine and receive an explanation of his bill regardless of source of payment.
The patient has the right to know what hospital rules and regulation apply to his conduct as a patient.

We offer both private and semi private rooms as well as wards. In DLSMC, we allow your companion for an overnight stay provided they follow these guidelines:

  • Private Rooms – maximum of 2 companions per room
  • Semi-Private/Ward – only 1 companion per patient

Visiting Hours:

Visitors are welcome in DLSMC but are requested to make their visits brief and keep it in a small group of preferably maximum of 3 persons. They must enter only at the Main Lobby or at the Basement of the Hospital and secure a Visitor’s Pass/Sticker form the guard. Visitors are asked to strictly follow the visiting schedule:

  • 9:00AM TO 12:00NN
  • 3:00PM TO 9:00PM

NOTE: Children ages 7 years old and below are not allowed in the patient’s room

All patients room are equipped with Wi-Fi Access and Auto Nurse Call which serves as communication system that provides a total, non-stop and effective monitoring of patient’s call. It ranges from normal alerts to emergency levels.

Also, each floor has a hot and cold mineral water dispenser.

We also provide all our Family, Large & Regular Private Rooms with:

  • TV w/ Cable
  • In-Room Telephone Line
  • Refrigerator and many more.

You may ask our Admitting Personnel for the complete list of amenities we provide for each room.

Television w/ Cable

Our cable service provider is Cignal TV that offers digital SD & HD channels for you and your guests best viewing experience. The remote control of each TV is issued by our Admitting Personnel together with the Admitting Kit.

You may call our Housekeeping at local 7143 or ask assistance from the Nurse Station if you experience problems with the TV or the remote control issued to you.

In-Room Telephone Line:

All local calls made within the area code of 02 are free of charge. Outgoing calls not within the said area code are not allowed.

  • For Operator assistance, dial “0”
  • For calls inside DLSMC, dial the local number directly or you may as the operator for assistance.
  • To make outside calls, dial “9” followed by the 7-digit number of the party you want to call.

 

Requested medical records is available within 3 to 5 days upon requestOnly Patients with valid ID is allowed to claim the Medical Record

Only Patients with valid ID is allowed to claim the Medical RecordIf patient is unavailable, only an authorized representative will be allowed to claim the medical records upon presentation of an authorization letter and a valid ID of both the patient and its representative

If patient is unavailable, only an authorized representative will be allowed to claim the medical records upon presentation of an authorization letter and a valid ID of both the patient and its representative

If you need advice or counseling for any emotional or practical concern, our social worker is available Monday through Friday from 8:00AM to 5:00PM.

Social Worker’s office is located at the Basement of the main hospital. Yo may also call local 7251 for assistance.

Chaplain is located at the 4th floor of the main hospital. Patients and guests are welcome to attend the mass at 12:15 in the afternoon, everyday except Saturdays.

Patients are advised to refrain from bringing these items:

  • Pillows, blankets or beddings of any sort are strictly prohibited. The hospital shall provide 1 pillow per patient.
  • Large sums of money
  • Patients are discouraged in bringing valuable items such as jewelries, cellphones, laptops, tablets and video/camera equipment.
  • Other electronic devices

For more inquiries, please call our Customer Care Office at 723-0041 to 54 ext. 7133 or our Admitting Office at ext. 7112 & 7113.

Rooms

Share it:

Hospital Information

Share it:

ADMISSION

Adavance Scheduling of Admission
If your hospitalization was scheduled in advance, your doctor will notify you of your admission date and what time to arrive. Your doctor may also
schedule outpatient medical tests such as laboratory studies or X-rays which will be performed in the hospital prior your admission with us. Results of the tests are expected to be ready in a weeks time and patients are requested to bring the results of the tests upon admission.
If you must cancel or re-schedule your admission, please contact your doctor as soon as possible.
Note that the hospital reserves the right to cancel a reservation to give way to critical and emergency cases.

HEALTH INSURANCE (HMO CARDHOLDERS)
On the day of admission, patient must proceed first to HMO FOR IN-PATIENT SPECIALIST for the review of your benefits, coverage as well as secure approval from your health insurance provider. After which, you will then be endorsed to an Admitting Personnel to fill-up forms needed for your admission.
DLSMC will bill your health insurance company directly. Any amount of the hospital bill in excess of the approved coverage by the health insurance will be billed directly to the patient and must be settled upon receipt of discharge order from the doctor.
If you have questions or concerns regarding your benefits or coverage, ask the HMO For In-Patient Specialist on how can you get in touch with the representative of your health insurance company.
For other financial concerns, you may seek assistance from our Financial Services Department located at the Ground Floor of the Hospital or call them at local 7107

Admission Process
For Direct Admission
Upon arriving to DLSMC for admission, go to our Admitting Section to accomplish the following:
•Present Admitting Order issued by your doctor.
•Completely fill-out all the necessary information being asked in the Patient Information Form. Please note that all information of our patient is treated with utmost confidentiality in accordance to the ______________________
•Admitting Staff will briefly discuss to the patient the types of accommodation we offer and ask patient his/her room of choice.
•If the preferred room is not available at the time of admission process, we will try to provide as soon as the requested room type becomes available.
•Patient must read and sign the consent form. In case a patient is unable to sign, a companion/relative shall be asked to sign the consent form in his/her behalf.

•An Admitting Kit & 1 pillow will be issued to patient
•An ID tag will be worn to the patient and should not be removed during the entire hospital stay.
•Patient will be escorted by the Admitting Personnel to the Nurse Station.
•The Nurse-On-Duty will first get the vital signs before bringing the patient to the assigned room.
For questions, please call our Customer Care at local 7133 or Admitting Office at locals 7112 & 7113.

Important Reminders :
•Room rate is charged full rate regardless of the time of admission.
•Any admission made before 8:00am is charged with 1 whole day rate and succeeding per day rate will be automatically charged at 12:00nn of the same day.

For Emergency Admission
•In absence of Admission Order from a doctor, patient must go first to Emergency Room (ER) for proper assessment. The ER Doctor-On-Duty will ask the patient for the name of the doctor of his/her choice and will be the one to issue Admission Order. If the patient has no preferred doctor, the ER Doctor may assign an attending physician to the patient.

DISCHARGE
•Cut off time for discharge is at 12:00NN. Charging of half-day rate only applies to discharges made before 5:00PM.
•Discharge Order must be secured from all the doctors of the patient during his/her confinement.
•Review all the instructions and home medication ordered by your doctor/s. Make sure to ask all questions like medications, diet and/or activities after discharge.
•the Patient Relations Officer will visit the patient before discharge to get feedback of the patient in relation to his/her hospital stay and will ask patient or its relative to answer our survey form (Patient Satisfaction Index).
•A Discharge Notice will issued by the Nurse Station which will be presented to the Billing Department for preparation and printing of final Statement of Account.
•Check all the items in your final Statement of Account and do not hesitate to ask the Billing Personnel if there are charges you don’t understand.
•Proceed to the Cashier for settlement of your Hospital Bill. Once paid, Cashier Personnel will issue the Official Receipt and a Gate Pass.
•Patient must check all his/her personal belongings which were brought during hospital stay. Pack everything and make sure nothing is left behind including the medications patient were given to take home with him/her.
•Once all personal things are packed and ready to go, a Nurse Aide will escort the patient to the Main Lobby of the Hospital and present the gate pass to the security guard.

For Direct Admission:

Upon arriving at De Los Santos Med for admission, please proceed to our Admitting Office and accomplish the following:

  • Present the Admitting Order issued by the patient’s doctor.
  • Completely fill-out all the necessary information/details on the Patient Information Form. Please know that all information will be treated with utmost confidentiality.
  • Our Admitting Staff will briefly discuss the different types of accommodations that we provide, and later confirm with the patient regarding his/her room of choice.
  • If the preferred room is not available at the time of admission process, we will try to provide it as soon as the requested room type becomes available.
  • All patients must read and sign the patient consent form. In case a patient is unable to sign, a companion/relative shall be asked to sign the form in his/her behalf.
  • An Admitting Kit & 1 pillow will be issued to each patient.
  • An ID tag will be worn by the patient and should not be removed during his/her entire hospital stay.
  • Patients will be escorted by an Admitting Personnel to the designated Nurse Station.
  • The Nurse-On-Duty will first get the patient’s vital signs before escorting him/her to the assigned room.

For inquiries about the process, please call our Customer Care Office at 723-0041 to 54 ext. 7133 or our Admitting Office at ext. 7112 & 7113.

Important Reminders :

  • Room rate will be charged full rate regardless of the time of admission.
  • Any admission made before 8:00am will be charged with 1 whole day rate and succeeding per day rate will be automatically charged at 12:00nn of the same day.

For Emergency Admission:

  • In absence of Admission Order from a doctor, patient must go first to Emergency Room (ER) for proper assessment. The ER Doctor-On-Duty will ask the patient for the name of the doctor of his/her choice and will be the one to issue Admission Order. If the patient has no preferred doctor, the ER Doctor may assign an attending physician to the patient.

 

If your hospitalization was scheduled in advance, your doctor will notify you regarding your admission date and what time to arrive. Your doctor may also schedule outpatient medical tests such as laboratory studies or X-rays, which will be performed in the hospital prior your admission. Results of the tests are expected to be ready in a weeks time and patients are requested to bring the results of the tests upon admission.

If you will cancel or re-schedule your admission, please contact your doctor as soon as possible.

Note that the hospital reserves the right to cancel a reservation to give way to critical and emergency cases.

VISITING HOURS
Visitors are welcome in DLSMC but are requested to make their visits brief and keep it in a small group of preferably maximum of 3 (?) persons. They must enter only at the Main Lobby or at the Basement of the Hospital and secure a Visitor’s Pass/Sticker form the guard. Visitors are asked to strictly follow the visiting schedule:
•9:00AM TO 12:00NN
•3:00PM TO 9:00PM

NOTE: Children ages 7 years old and below are not allowed in the patient’s room

THINGS TO BRING
Limit bringing items to only those that you need during your stay, like:
•Doctor’s Admission Order
•Government issued photo ID
•Result/s of medical test/s requested by your doctor in relation to your admission
•For Philhealth members, Claim Form 1
•For Senior Citizens & PWD, photocopy of your OSCA/PWD ID to avail of the government mandated discount
•Health insurance ID, if applicable
•List of medications (DO NOT bring the actual medicine)
•Toiletries (toothpaste, toothbrush, soap, shampoo & tissue are provided but you may want to bring your own
•Towel (a small face towel is also provided)
•Cash / credit cards
• other promotional cards if you wish to avail of the discounts

DIETARY SERVICES
BREAKFAST – 6:30AM TO 7AM
LUNCH – 11AM
DINNER – 5PM

As part of our quality healthcare approach, we at DLSMC also give importance with every patient’s nutrition. Your doctor may give instruction on the kind of diet we should serve to you based on your medical condition.
For proper guidance and counseling on food in-take of patients, a representative from Dietary and Nutrition Services will visit you.
If you have concerns or food modifications, call them at local 7118

LINEN AND HOUSEKEEPING SERVICES
Linen change is done everyday between 8am to 12nn. This includes changing of bed sheet, pillow cases, patient’s gown and other linens in the room that is provided by DLSMC

Housekeeping is scheduled to clean the room twice a day. In the morning between 6am to 10am and in the afternoon between 1pm to 3pm.

WASTE MANAGEMENT
YELLOW – HAZARDOUS
BLACK – NON-BIODEGRADABLE
GREEN – BIODEGRADABLE

CHAPLAIN
Chaplain is located at the 4th floor of the main hospital. Patients and guests are welcome to attend the mass at 12:15 in the afternoon, everyday except Saturdays.

Using of cellular phones and other wireless devices are allowed in most areas of the hospital except in areas that could interfere with the operation or affect the functionality of the medical equipment.

As courtesy to others, we request patients to observe proper telephone etiquette by limiting phone calls, speaking in a low voice and set the ringer to a discreet or vibrate mode.

As part of keeping our patients profile and records confidential, we strictly prohibit taking pictures within the hospital unless permitted by the person being photographed.

The Customer Care Department is dedicated in ensuring that our patients get the best quality service all throughout their stay. Our Patient Relations Officer visits the patients to know their feedback with their hospital experience.

We also encourage patients to try discussing their concerns first to the nurses or doctor. If the concern remains unresolved, a representative of Customer Care will find ways to achieve resolution and gather information as needed by the patient.

The Department is open Mondays to Saturdays from 8:00AM to 5:00PM. You may get in touch with them by calling locals 7133 & 8220 or send them an email at customercare@dlsmc.ph

As part of our quality healthcare approach, we at DLSMC also give importance with every patient’s nutrition. Your doctor may give instruction on the kind of diet we should serve to you based on your medical condition.

For proper guidance and counseling on food in-take of patients, a representative from Dietary and Nutrition Services will visit you.

If you have concerns or food modifications, call them at local 7118

  • Cut off time for discharge is at 12:00NN. Charging of half-day rate only applies to discharges made before 5:00PM.
  • Discharge Order must be secured from all the doctors of the patient during his/her confinement.
  • Review all the instructions and home medication ordered by your doctor/s. Make sure to ask all questions like medications, diet and/or activities after discharge.
  • the Patient Relations Officer will visit the patient before discharge to get feedback of the patient in relation to his/her hospital stay and will ask patient or its relative to answer our survey form (Patient Satisfaction Index).
  • A Discharge Notice will issued by the Nurse Station which will be presented to the Billing Department for preparation and printing of final Statement of Account.
  • Check all the items in your final Statement of Account and do not hesitate to ask the Billing Personnel if there are charges you don’t understand.
  • Proceed to the Cashier for settlement of your Hospital Bill. Once paid, Cashier Personnel will issue the Official Receipt and a Gate Pass.
  • Patient must check all his/her personal belongings which were brought during hospital stay. Pack everything and make sure nothing is left behind including the medications patient were given to take home with him/her.
  • Once all personal things are packed and ready to go, a Nurse Aide will escort the patient to the Main Lobby of the Hospital and present the gate pass to the security guard.

BILLING DEPT.
OPEN EVERYDAY:
Monday – Saturday 7am to 8pm
Sunday 7am to 6pm
loc. 7115 & 7178′

CASHIER
MAIN – 24 HOURS; loc 7109
ANCILLARY – 8AM to 4PM; loc. 7296

CREDIT & COLLECTION
Monday – Saturday 8PM to 5PM
loc. 7107

PHILHEALTH
Monday – Friday 8am to 5pm
loc. 7234

PCSO
Monday – Friday 8am to 5pm
loc. 7251

On the day of admission, a patient must first proceed to our HMO for In-Patient Specialist for the review of your benefits and coverage, as well as to secure approval from your health insurance provider. After which, you will then be endorsed to an Admitting Personnel to fill-up forms needed for your admission.

De Los Santos Med will bill your health insurance company directly. Any amount of the hospital bill in excess of the approved coverage by the health insurance will be billed directly to the patient and must be settled upon receipt of discharge order from the doctor.

If you have questions or concerns regarding your benefits or coverage, ask the HMO for In-Patient Specialist on how can you get in touch with the representative of your health insurance company.

For other financial concerns, you may seek assistance from our Financial Services Department located at the Ground Floor of the Main Hospital Building or call 723-0041 to 54 ext. 7107.

DEPARTMENT

LOC. NO.

ADMITTING7112 / 7113
BILLING7115
CASHIER7109
CUSTOMER CARE7133
DIETARY7118
HMO CONCIERGE (IN-PATIENT)7119
HMO CONCIERGE (OUT-PATIENT)8206
HOUSEKEEPING7143
NURSE STATION 2/F7270 / 8811
NURSE STATION 3/F7300 / 7340
NURSE STATION 4/F – A7450 / 7502 / 8812
NURSE STATION 4/F – B7460 / 7503

Creative Dishes is an eatery that offers a wide range of food options from breakfast, lunch, dinner and even snacks. It is located at the ground floor of Medical Arts Building. It is open daily from 7AM to 7PM from Mondays to Fridays and 7AM to 5PM on Saturdays and Sundays.

To know the menu-of-day, please call local 8108

For phone numbers of other Food Concessionaires:

  • Figaro – 8118
  • Frostea – 8116
  • Kambal Pandesal – 8112
  • Virginia’s Spoon – 8114
    These are all located at the G/F of Medical Arts Building.

A 7-Eleven branch is located at the Lower Ground level of the Main Hospital, beside the car entrance of the Medical Arts Building.

Automated Teller Machines (ATM) are located at the lobby of the Main Hospital.

Admitted patients are entitled to a 1 parking pass of Php50.00 (flat rate) per day that can be availed only to the PRO Parking Area located at the Main Hospital. To avail this, proceed first to the Admitting Office and ask for a parking ticket from the admitting personnel on duty.

Note: Discounted rate does not apply to the Medical Arts Building (MAB) parking area.

1. The patient has the right to considerate and respectful care irrespective of socio-economic status.
2. The patient has the right to obtain from his physician complete current information concerning his diagnosis, treatment and prognosis in terms the patient can reasonably be expected to understand. When it is not medically advisable to give such information to the patient, the information should be made available to an appropriate person in his behalf. H has the right to know by name or in person, the medical team responsible in coordinating his care.
3. The patient has the right to receive from his physician information necessary to give informed consent prior to the start of any procedure and/or treatment. Except in emergencies, such information for informed consent should include but not necessarily limited to the specific procedure and or treatment, the medically significant risks involved, and the probable duration of incapacitation. When medically significant alternatives for care or treatment exist, or when the patient requests information concerning medical alternatives, the patient has the right to such information. The patient has also the right to know the name of the person responsible for the procedure and/or treatment.
4. The patient has the right to refuse treatment/life – giving measures, to the extent permitted by law, and to be informed of the medical consequences of his action.
5. The patient has the right to every consideration of his privacy concerning his own medical care program. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. Those not directly involved in his care must have the permission of the patient to be present.
6. The patient has the right to expect that all communications and records pertaining to his care should be treated as confidential.
7. The patient has the right that within its capacity, a hospital must make reasonable response to the request of patient for services. The hospital must provide evaluation, service and/or referral as indicated by the urgency of care. When medically permissible a patient may be transferred to another facility only after he has received complete information concerning the needs and alternatives to such transfer. The institution to which the patient is to be transferred must first have accepted the patient for transfer.
8. The patient has the right to obtain information as to any relationship of the hospital to other health care and educational institutions in so far as his care is concerned. The patient has the right to obtain as to the existence of any professional relationship among individuals, by name who are treating him.
9. The patient has the right to be advised if the hospital proposes to engage in or perform human experimentation affecting his care or treatment. The patient has the right to refuse or participate in such research project.
10. The patient has the right to expect reasonable continuity of care; he has the right to know in advance what appointment times the physicians are available and where. The patient has the right to expect that the hospital will provide a mechanism whereby he is informed by his physician or a delegate of the physician of the patient’s continuing health care requirements following discharge.
11. The patient has the right to examine and receive an explanation of his bill regardless of source of payment.
The patient has the right to know what hospital rules and regulation apply to his conduct as a patient.

We offer both private and semi private rooms as well as wards. In DLSMC, we allow your companion for an overnight stay provided they follow these guidelines:

  • Private Rooms – maximum of 2 companions per room
  • Semi-Private/Ward – only 1 companion per patient

Visiting Hours:

Visitors are welcome in DLSMC but are requested to make their visits brief and keep it in a small group of preferably maximum of 3 persons. They must enter only at the Main Lobby or at the Basement of the Hospital and secure a Visitor’s Pass/Sticker form the guard. Visitors are asked to strictly follow the visiting schedule:

  • 9:00AM TO 12:00NN
  • 3:00PM TO 9:00PM

NOTE: Children ages 7 years old and below are not allowed in the patient’s room

All patients room are equipped with Wi-Fi Access and Auto Nurse Call which serves as communication system that provides a total, non-stop and effective monitoring of patient’s call. It ranges from normal alerts to emergency levels.

Also, each floor has a hot and cold mineral water dispenser.

We also provide all our Family, Large & Regular Private Rooms with:

  • TV w/ Cable
  • In-Room Telephone Line
  • Refrigerator and many more.

You may ask our Admitting Personnel for the complete list of amenities we provide for each room.

Television w/ Cable

Our cable service provider is Cignal TV that offers digital SD & HD channels for you and your guests best viewing experience. The remote control of each TV is issued by our Admitting Personnel together with the Admitting Kit.

You may call our Housekeeping at local 7143 or ask assistance from the Nurse Station if you experience problems with the TV or the remote control issued to you.

In-Room Telephone Line:

All local calls made within the area code of 02 are free of charge. Outgoing calls not within the said area code are not allowed.

  • For Operator assistance, dial “0”
  • For calls inside DLSMC, dial the local number directly or you may as the operator for assistance.
  • To make outside calls, dial “9” followed by the 7-digit number of the party you want to call.

 

Requested medical records is available within 3 to 5 days upon requestOnly Patients with valid ID is allowed to claim the Medical Record

Only Patients with valid ID is allowed to claim the Medical RecordIf patient is unavailable, only an authorized representative will be allowed to claim the medical records upon presentation of an authorization letter and a valid ID of both the patient and its representative

If patient is unavailable, only an authorized representative will be allowed to claim the medical records upon presentation of an authorization letter and a valid ID of both the patient and its representative

If you need advice or counseling for any emotional or practical concern, our social worker is available Monday through Friday from 8:00AM to 5:00PM.

Social Worker’s office is located at the Basement of the main hospital. Yo may also call local 7251 for assistance.

Chaplain is located at the 4th floor of the main hospital. Patients and guests are welcome to attend the mass at 12:15 in the afternoon, everyday except Saturdays.

Patients are advised to refrain from bringing these items:

  • Pillows, blankets or beddings of any sort are strictly prohibited. The hospital shall provide 1 pillow per patient.
  • Large sums of money
  • Patients are discouraged in bringing valuable items such as jewelries, cellphones, laptops, tablets and video/camera equipment.
  • Other electronic devices

For more inquiries, please call our Customer Care Office at 723-0041 to 54 ext. 7133 or our Admitting Office at ext. 7112 & 7113.